|Q：What's your company policy on defective goods? ||1 |
|A：Our customer service team will provide immediate response to complaints. If the problem is due to production/design defects, we provide full replacement. |
|Q：What's your product warranty? ||2 |
We guarantee that the use of our products will not cause any damage, premature wear or deterioration of equipment, such as printers, copiers and fax machines.
Twinner guarantees tested quality for all its products. Research, development and production – comprehensive expertise in one package – is your guarantee of high quality.
|Q：How's your product quality? ||3 |
|A：All our products are subject to a vigorous development and qualification process to ensure they exceed or equate the performance of the originals. Our production partner is ISO9001 certified with a well-organized quality assurance programme in place. All our remanufactured inkjet and new brand cartridges go through post-production print test. We also send our products to independent international laboratories for performance tests regularly. |
|Q：Can you arrange packaging for my private brand? ||4 |
|A：Yes, we can arrange your private label packaging provided the quantity reaches certain level. We also provide design services. |
|Q：What is your supply lead time? ||5 |
|A：Depending on the availability of raw materials and components, it takes about 5 days from our receipt of customer's confirmed purchase order for the goods to be ready for shipment. |
|Q：Who are Printking's customers? ||6 |
|A：Clients of Printking are located in over 70 countries spanning Europe, the Americas, Asia, Africa and Middle East. You would be amazed to know our products going to a printer manufacturer in the Fortune 500 list, mega supermarket chains, global vendors of imaging products in addition to some direct distributors and importers both large and small. |