Q：What's your company policy on defective goods? 1 A：Our customer service team will provide immediate response to complaints. If the problem is due to production/design defects, we provide full replacement.
Q：What's your product warranty? 2 A：
Q：How's your product quality? 3 A：All our products are subject to a vigorous development and qualification process to ensure they exceed or equate the performance of the originals. Our production partner is ISO9001 certified with a well-organized quality assurance programme in place. All our remanufactured inkjet and new brand cartridges go through post-production print test. We also send our products to independent international laboratories for performance tests regularly.
Q：Can you arrange packaging for my private brand? 4 A：Yes, we can arrange your private label packaging provided the quantity reaches certain level. We also provide design services.
Q：What is your supply lead time? 5 A：Depending on the availability of raw materials and components, it takes about 5 days from our receipt of customer's confirmed purchase order for the goods to be ready for shipment.
Q：Who are Printking's customers? 6 A：Clients of Printking are located in over 70 countries spanning Europe, the Americas, Asia, Africa and Middle East. You would be amazed to know our products going to a printer manufacturer in the Fortune 500 list, mega supermarket chains, global vendors of imaging products in addition to some direct distributors and importers both large and small.
